Refund Policy
1. Refund Eligibility
At Borealbit, we strive to provide high-quality technology services to our clients. Our refund policy is designed to be fair and transparent.
- Custom Development Projects: Refunds are subject to project milestones and deliverables
- Consulting Services: Refunds available within 14 days of service commencement
- Software Products: Refunds available within 30 days of purchase
- Support Services: Prorated refunds for unused service period
2. Refund Process
To request a refund, please follow these steps:
- Contact our support team at [email protected]
- Provide your order or contract reference number
- Explain the reason for your refund request
- Include any relevant documentation
3. Non-Refundable Items
The following items are generally non-refundable:
- Completed custom development work
- Used or activated software licenses
- Services already rendered
- Cancellations after project commencement
4. Processing Time
Refund requests are typically processed within 5-10 business days. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.
5. Special Circumstances
We understand that special circumstances may arise. We will review such cases on an individual basis. Please contact our support team to discuss your situation.
6. Contact Information
For any questions about our refund policy or to request a refund, please contact us at [email protected]